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Author Topic: Sign-up problems  (Read 10614 times)

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Offline Admin

Sign-up problems
« on: August 03, 2014, 06:11:48 PM »
Some of you are encountering problems signing up to the site, unable to move past the registration screen. This only seems to be affecting a minority but for some reason it is persistant for those unfortunate people.

We have been desperately looking into the cause of this peculiar bug and apologize for the inconvenience. We appreciate the support of everyone who makes the decision to sign up, and we want to assure you that we have your email addresses and will let you know as soon as the problem has been resolved.

Thank you for your patience and please do participate in the Tweetathon today on Twitter with the hashtag #SaveShenmue!

Offline Guppy

Re: Sign-up problems
« Reply #1 on: August 03, 2014, 09:52:10 PM »
Maybe lack of signal?
My broadband always annoying...

Offline Admin

Re: Sign-up problems
« Reply #2 on: August 17, 2014, 12:19:36 AM »
We finally have a workaround for this. :)

Unfortunately the person who developed the "sign in with Twitter" feature for this type of forum is no longer providing support for it, so we were left with an apparent bug in the code that prevented some users from signing in. But while it remains a mystery as to why those users are affected, and they will seemingly never be able to sign in via Twitter, we can now at least allow them to sign in with a password.

New users will find that when registering an account, you are asked to choose a password. This will allow you to sign in "the old fashioned way" if you're unfortunate enough to be affected by the bug. You'll know if you've been affected because the registration page will just reload whenever you submit your details, giving the impression that it hasn't worked. But rest assured, your account has been created and your password is stored, ready for you to use if you can't sign in via Twitter.

Existing members who do not yet have a password will receive an email from us ([email protected]) this weekend supplying you with a temporary password, which we encourage you to change in your account settings at your earliest convenience. If you've been one of the unlucky ones so far, then this will finally allow you to sign in for the first time! Otherwise, if you've always been able to sign in via Twitter, this will simply provide an alternative method in case you prefer it. So look out for that email coming your way soon.

We can only apologize for any frustration caused by these teething troubles, and thank you for your patience while we have torn our hair out to resolve them. A special thanks to SpaceDaiGun for helping us investigate the problem and test our numerous failed solutions until we finally got around it. He now has a winning can in his inventory for his efforts. :)

Offline SpaceDaiGun

Re: Sign-up problems
« Reply #3 on: August 17, 2014, 01:02:40 AM »
I'm glad that this is working now, thanks for the help! :)
(the winning can is awesome too ^_^)